Monadelphous

Our Group IT team is seeking an IT Service Desk Coordinator to join us at our Head Offices in Victoria Park. Reporting to the Team Leader – IT Service Desk, this role suits a professional, adaptable, and proactive individual who thrives in a fast-paced environment.

Working with Monadelphous offers many benefits, some of which include:

• Novated leasing salary packaging
• Microsoft 365 for your home
• Growth and career progression opportunities

Key Responsibilities:

• Coordinate daily IT Service Desk operations for assigned Service Desk team members, including scheduling, workload allocation, and priority management.
• Act as a senior technical escalation point, mentoring staff and providing expert support on complex issues.
• Ensure compliance with established Service Desk procedures and standards, identifying and escalating issues as required.
• Drive continuous improvement and innovation across Service Desk services, systems, and processes

What you’ll bring:

• Excellent leadership, customer service and communication skills.
• Ability to successfully liaise with internal and external stakeholders.
• Ability to manage and understand business priorities and team workload.
• Experience in a similar role providing IT support leadership.
• A solid understanding of the ITIL framework process principles
• Collaborate for Success: Work closely with other IT teams to integrate and optimise our systems, driving innovation and ensuring seamless service across the organisation.
• Hands‑on technical experience supporting enterprise end‑user environments, including:
  - Windows 11 operating systems
  - Active Directory
  - Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune)
  - End‑user device support, including laptops, desktops, and peripherals

Life at Monadelphous
There’s lots to get involved in, celebratory or cultural events and so much more. We work hard to make Monadelphous a truly great place to work.

We celebrate our diversity and shared values and are committed to inclusion and equal opportunities for all. We’re committed to hiring locally, encourage people of all diverse backgrounds to apply and strongly encourage women and First Nations people to submit an application

About us
Monadelphous is an ASX-200 company providing multidisciplinary construction, maintenance and industrial services to many of the largest companies in the resources, energy and infrastructure sectors. Established in 1972, we’ve been working in Australia and around the world for more than 50 years. We work on the biggest projects and ensure our teams have a variety of opportunities available to follow their career path of choice.

Our corporate offices in Perth and Brisbane enable a wide range of professionals who provide the administration support and corporate services for the teams across Australia and internationally. Join a collaborative and fun team who are contributing to the success of our business every day.

Safety is at the forefront of everything we do, and we live by our promise: The Safe Way is the Only Way. Apply now to get started. A career at Monadelphous is a career with a difference. Make it yours.