IT Support Officer - - 255313

Position Information

Ref #

300039981

Region

Brisbane, QLD

Classification

Professionals

Description & Requirements

We are currently looking to fill an IT Support Officer position at our Milton office in Brisbane. As an essential part of our Group IT Service Desk team, you will provide Level 1-2 support while working on-site. This role will see you play a pivotal part in ensuring smooth IT operations and delivering high-quality support to our staff.

Working with Monadelphous offers many benefits, some of which include:

Permanent full-time position
Corporate discounts & company benefits
Novated leasing salary packaging

Key Responsibilities:

Provide Exceptional IT Support: Assist users with a wide range of IT issues, aiming to deliver a seamless and positive experience.
Troubleshooting and Problem-Solving: Actively troubleshoot and resolve technical issues, building valuable skills and knowledge along the way.
Effective Communication: Keep clear and concise records of service interactions and communicate effectively with users to ensure understanding.
Flexibility: Be willing to work flexible hours and participate in a shift roster to meet the evolving needs of our business.

What you’ll bring:

Team Spirit and Communication Skills: A team first mindset with the ability to clearly explain technical information to users at all levels.
Passion for IT and Problem-Solving: A genuine interest in technology, a thirst to learn, and enthusiasm for troubleshooting and resolving issues.
Foundational IT Skills: Familiarity with Windows 10/11 and Microsoft Office 365, with a willingness to learn more about Microsoft Server, Active Directory, and Group Policy.
Adaptability: A flexible approach, ready to take on new challenges and adapt to changing priorities.

Life at Monadelphous
We celebrate our diversity and shared values and are committed to inclusion and equal opportunities for all. We’re committed to hiring locally, encourage people of all diverse backgrounds to apply and strongly encourage women and First Nations people to submit an application

About us
Monadelphous is an ASX-200 company providing multidisciplinary construction, maintenance and industrial services to many of the largest companies in the resources, energy and infrastructure sectors. Established in 1972, we’ve been working in Australia and around the world for more than 50 years. We work on the biggest projects and ensure our teams have a variety of opportunities available to follow their career path of choice.

Our corporate offices in Perth and Brisbane enable a wide range of professionals who provide the administration support and corporate services for the teams across Australia and internationally. Join a collaborative and fun team who are contributing to the success of our business every day.

Safety is at the forefront of everything we do, and we live by our promise: The Safe Way is the Only Way. Apply now to get started. A career at Monadelphous is a career with a difference. Make it yours.